Information Technology

University IT Services (ITS) | Digital Campus Hub

Welcome to the central portal for University IT Services (ITS). We provide the secure, innovative infrastructure required for modern pedagogy, advanced research, and campus administration.

Quick Link: Looking for immediate answers? Visit our IT Frequently Asked Questions (FAQ) Page for self-service troubleshooting.

Core Service Catalog

🔐 Accounts, Identity & Security

  • Identity Management: Standardized university login credentials and password recovery.

  • Multi-Factor Authentication (MFA): Mandatory Duo/Authenticator setup for account integrity.

  • Cybersecurity Training: Proactive phishing awareness and data privacy protocols.

  • Secure Storage: Compliance-ready policies for institutional and personal data.

🌐 Network & Remote Connectivity

  • Campus Wi-Fi: High-speed, encrypted wireless access for all campus buildings.

  • Secure VPN: Remote access gateway for off-campus research and administration.

  • Wired Infrastructure: Dedicated high-performance Ethernet for labs and offices.

💻 Software & Academic Platforms

  • Learning Management System (LMS): Full support for Instructure Canvas environments.

  • Productivity Suites: Access to Microsoft 365 and Google Workspace.

  • Software Licensing: Catalog of free and discounted academic/creative software.

🏫 Classroom & Hardware Support

  • Smart Classrooms: Integrated AV systems and digital collaboration tools.

  • Computer Labs: High-performance workstations available for specialized coursework.

  • Device Lifecycle: Hardware troubleshooting, procurement recommendations, and campus printing/scanning solutions.

🚀 Research & Innovation

  • High-Performance Computing (HPC): Specialized resources for data-intensive research.

  • Digital Transformation: Strategic campus-wide technology upgrades and pilots.

Technical Support & Assistance

Our support tiers are available to students, faculty, and staff to ensure minimal downtime.

24/7 IT Helpdesk

  • Phone: 555-123-5005

  • Chat: Ask Ollie (Our IT Virtual Assistant / Bot can answer a lot of questions, and you can always ask to chat with a live person)

  • Availability: Always open for urgent technical issues.

In-Person Service Center

  • Location: Technology Center, First Floor on both of our campuses

  • Hours: Monday – Friday, 8:00 AM – 6:00 PM

Email Support

  • Address: helpdesk@affinity.edu

  • Response Time: We aim to respond to all inquiries within 24 hours.

Online Helpdesk Portal

  • Action: Accessible from MyAffinity

  • Usage: Best for non-urgent requests and tracking existing tickets.

Stay Informed

Check the News & Alerts Section of myAFFINITY for:

  • System Maintenance: Scheduled downtime windows.

  • Security Alerts: Active threats or phishing outbreaks.

  • Tech Rollouts: Announcements regarding new software or hardware standards.