Information Technology

University IT Services (ITS) | Digital Campus Hub

Welcome to the central portal for University IT Services (ITS). We provide the secure, innovative infrastructure required for modern pedagogy, advanced research, and campus administration.

Quick Link: Looking for immediate answers? Visit our IT Frequently Asked Questions (FAQ) Page for self-service troubleshooting.

Core Service Catalog

🔐 Accounts, Identity & Security

  • Identity Management: Standardized university login credentials and password recovery.

  • Multi-Factor Authentication (MFA): Mandatory Duo/Authenticator setup for account integrity.

  • Cybersecurity Training: Proactive phishing awareness and data privacy protocols.

  • Secure Storage: Compliance-ready policies for institutional and personal data.

🌐 Network & Remote Connectivity

  • Campus Wi-Fi: High-speed, encrypted wireless access for all campus buildings.

  • Secure VPN: Remote access gateway for off-campus research and administration.

  • Wired Infrastructure: Dedicated high-performance Ethernet for labs and offices.

💻 Software & Academic Platforms

  • Learning Management System (LMS): Full support for Instructure Canvas environments.

  • Productivity Suites: Access to Microsoft 365 and Google Workspace.

  • Software Licensing: Catalog of free and discounted academic/creative software.

🏫 Classroom & Hardware Support

  • Smart Classrooms: Integrated AV systems and digital collaboration tools.

  • Computer Labs: High-performance workstations available for specialized coursework.

  • Device Lifecycle: Hardware troubleshooting, procurement recommendations, and campus printing/scanning solutions.

🚀 Research & Innovation

  • High-Performance Computing (HPC): Specialized resources for data-intensive research.

  • Digital Transformation: Strategic campus-wide technology upgrades and pilots.

Technical Support & Assistance

Our support tiers are available to students, faculty, and staff to ensure minimal downtime.

IT Helpdesk

  • Phone: 555-123-5005 (for urgent issues like system outages)

  • Chat: Ask Ollie (Our IT Virtual Assistant) can answer a lot of questions, and you can always ask to chat with a live person.

  • Availability: 24 × 7 × 365

In-Person Service Center

  • Location: Technology Center, First Floor on both of our campuses

  • Hours: Monday – Friday, 8:00 AM – 6:00 PM

Email Support (non-urgent needs)

  • Address: helpdesk@affinity.edu

  • Response Time: We aim to respond to all inquiries within 24 hours.

Online Helpdesk Portal

  • Action: In the Ask Ollie Virtual Assistant, click the button that reads “IT Support Ticket” or type those words out to interact with the online helpdesk portal. Or, go to MyAffinity and select the Helpdesk Portal option.

  • Usage: Best for non-urgent requests and tracking existing tickets.

Stay Informed

Check the News & Alerts Section of myAFFINITY for:

  • System Maintenance: Scheduled downtime windows.

  • Security Alerts: Active threats or phishing outbreaks.

  • Tech Rollouts: Announcements regarding new software or hardware standards.