quick help & faq - Information Technology (ITS)

  • To submit an assignment through the University Learning Management System (Canvas), log in to your dashboard, select your course, and locate the specific assignment link.

    Step-by-Step Submission Process:

    1. Access the Course: Log in to gravyty.instructure.com and click on the Courses icon in the global navigation bar.

    2. Locate the Assignment: Click on the Assignments tab in the course menu or find the specific item within your Modules.

    3. Start Submission: Click the "Start Assignment" button (usually located at the top right of the page).

    4. Upload Your File: * Choose the File Upload tab to select a document from your computer (e.g., PDF, .docx).

      • Ensure your file name does not contain special characters.

    5. Submit: Click the "Submit Assignment" button.

    6. Verify: Look for the "Submitted!" confirmation and the date/time stamp in the sidebar to ensure the upload was successful.

    Pro Tip: We recommend using a PDF format unless your instructor specifically requests another file type. This ensures your formatting remains intact across all devices.

  • To reset your password for Affinity University's systems, follow these steps:

    1. Go to the Affinity University login page for myAffinity.

    2. Click on "Forgot Password?" below the login fields.

    3. Enter your university email address and submit the form.

    4. Check your email inbox for a password reset link. Follow the instructions in the email to create a new password.

    Ensure your new password meets the security requirements: at least 8 characters, including a mix of uppercase, lowercase, numbers, and special characters.

  • We use a "Follow-Me" printing system. Send your print job to the "Campus-Print" queue, then go to any campus printer and swipe your ID card to release the document.

  • We provide "best-effort" software support (Wi-Fi setup, virus removal, software installs). For physical hardware repairs (cracked screens, liquid damage), we recommend visiting an authorized local repair center.

  • Most classrooms use HDMI or Wireless Casting (AirPlay/Miracast). If you need an adapter (USB-C to HDMI), these can be checked out from the University Library.

  • Look for "External Sender" warnings, poor grammar, or urgent requests for money/passwords. If you're unsure, do not click links; forward the email to abuse@affinity.edu

  • Immediately contact Campus Security and the IT Security Office at security@affinity.edu. We can remotely wipe university data to protect sensitive information.

  • Yes. For personal devices, we recommend using the built-in Windows Defender or macOS Security. For university-owned machines, we deploy SentinelOne automatically.

  • Access the IT Service Portal on myAffinity and click on "My Requests" to see real-time updates and technician comments.

  • Student email accounts typically remain active for one year (12 months) following graduation. We recommend migrating personal data and third-party account recoveries to a personal address before this period ends.

  • Faculty and staff can request a shared mailbox or a Google/Microsoft Group by submitting an Identity Management Request via the IT portal.

  • In Outlook, go to File > Automatic Replies (Desktop) or Settings > View all Outlook settings > Mail > Automatic replies (Web).

  • Click the "Record" button at the bottom of your meeting window. We recommend selecting "Record to the Cloud" so the video automatically generates a shareable link and transcript.

  • Recorded lectures are typically hosted in the "Cloud Recordings" tab within Canvas or inside your university OneDrive/Google Drive "Recordings" folder.

  • Ensure no other apps (like Skype or FaceTime) are using the camera. Check your browser permissions in the URL bar (lock icon) to ensure "Allow Camera/Microphone" is toggled on.

  • Standard accounts currently include 100GB of cloud storage. If your research project requires more, please contact your department to request a storage quota increase.

  • Yes. Both OneDrive and Google Drive have a "Trash" or "Recycle Bin" that holds deleted items for 30 days. After 30 days, please contact the IT Helpdesk for advanced recovery options.

  • Use your university cloud storage (OneDrive/Google Drive) and select "Share." Change the link settings to "Anyone with the link" or "Specific people," and set an expiration date for security.

  • Study rooms can be reserved through the Library Booking System. Once there, you can filter rooms by "Technology Available" to find ones with large displays.

  • Yes. Use the [MyMobilePrint at Affinity App] or email your document as an attachment to mobileprint@affinity.edu from your university email address.

  • The Digital Media Lab in [Building Name] features workstations equipped with 32GB RAM and dedicated GPUs specifically for video, 3D modeling, and design work.

  • Faculty and staff should follow the Hardware Procurement Cycle guidelines. Submit a "New Hardware Request" ticket with your department's budget code for approval.

  • Guests can connect to the "University-Guest" network. For high-profile events requiring dedicated bandwidth, please submit an Event Support Request at least 5 business days in advance.

  • Directory information is pulled from the Human Resources (HR) Portal. Update your profile there, and changes will sync to the IT directory within 24 hours.

  • The university follows strict e-waste and data destruction policies. Do not throw electronics in the trash; schedule a "Surplus Pickup" via the IT portal to ensure secure data wiping and recycling.