quick help & faq - Information Technology (ITS)
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To submit an assignment through the University Learning Management System (Canvas), log in to your dashboard, select your course, and locate the specific assignment link.
Step-by-Step Submission Process:
Access the Course: Log in to gravyty.instructure.com and click on the Courses icon in the global navigation bar.
Locate the Assignment: Click on the Assignments tab in the course menu or find the specific item within your Modules.
Start Submission: Click the "Start Assignment" button (usually located at the top right of the page).
Upload Your File: * Choose the File Upload tab to select a document from your computer (e.g., PDF, .docx).
Ensure your file name does not contain special characters.
Submit: Click the "Submit Assignment" button.
Verify: Look for the "Submitted!" confirmation and the date/time stamp in the sidebar to ensure the upload was successful.
Pro Tip: We recommend using a PDF format unless your instructor specifically requests another file type. This ensures your formatting remains intact across all devices.
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To reset your password for Affinity University's systems, follow these steps:
Go to the Affinity University login page for myAffinity.
Click on "Forgot Password?" below the login fields.
Enter your university email address and submit the form.
Check your email inbox for a password reset link. Follow the instructions in the email to create a new password.
Ensure your new password meets the security requirements: at least 8 characters, including a mix of uppercase, lowercase, numbers, and special characters.
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We use a "Follow-Me" printing system. Send your print job to the "Campus-Print" queue, then go to any campus printer and swipe your ID card to release the document.
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We provide "best-effort" software support (Wi-Fi setup, virus removal, software installs). For physical hardware repairs (cracked screens, liquid damage), we recommend visiting an authorized local repair center.
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Most classrooms use HDMI or Wireless Casting (AirPlay/Miracast). If you need an adapter (USB-C to HDMI), these can be checked out from the University Library.
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Look for "External Sender" warnings, poor grammar, or urgent requests for money/passwords. If you're unsure, do not click links; forward the email to abuse@affinity.edu
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Immediately contact Campus Security and the IT Security Office at security@affinity.edu. We can remotely wipe university data to protect sensitive information.
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Yes. For personal devices, we recommend using the built-in Windows Defender or macOS Security. For university-owned machines, we deploy SentinelOne automatically.
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Access the IT Service Portal on myAffinity and click on "My Requests" to see real-time updates and technician comments.
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Student email accounts typically remain active for one year (12 months) following graduation. We recommend migrating personal data and third-party account recoveries to a personal address before this period ends.
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Faculty and staff can request a shared mailbox or a Google/Microsoft Group by submitting an Identity Management Request via the IT portal.
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In Outlook, go to File > Automatic Replies (Desktop) or Settings > View all Outlook settings > Mail > Automatic replies (Web).
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Click the "Record" button at the bottom of your meeting window. We recommend selecting "Record to the Cloud" so the video automatically generates a shareable link and transcript.
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Recorded lectures are typically hosted in the "Cloud Recordings" tab within Canvas or inside your university OneDrive/Google Drive "Recordings" folder.
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Ensure no other apps (like Skype or FaceTime) are using the camera. Check your browser permissions in the URL bar (lock icon) to ensure "Allow Camera/Microphone" is toggled on.
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Standard accounts currently include 100GB of cloud storage. If your research project requires more, please contact your department to request a storage quota increase.
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Yes. Both OneDrive and Google Drive have a "Trash" or "Recycle Bin" that holds deleted items for 30 days. After 30 days, please contact the IT Helpdesk for advanced recovery options.
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Use your university cloud storage (OneDrive/Google Drive) and select "Share." Change the link settings to "Anyone with the link" or "Specific people," and set an expiration date for security.
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Study rooms can be reserved through the Library Booking System. Once there, you can filter rooms by "Technology Available" to find ones with large displays.
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Yes. Use the [MyMobilePrint at Affinity App] or email your document as an attachment to mobileprint@affinity.edu from your university email address.
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The Digital Media Lab in [Building Name] features workstations equipped with 32GB RAM and dedicated GPUs specifically for video, 3D modeling, and design work.
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Faculty and staff should follow the Hardware Procurement Cycle guidelines. Submit a "New Hardware Request" ticket with your department's budget code for approval.
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Guests can connect to the "University-Guest" network. For high-profile events requiring dedicated bandwidth, please submit an Event Support Request at least 5 business days in advance.
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Directory information is pulled from the Human Resources (HR) Portal. Update your profile there, and changes will sync to the IT directory within 24 hours.
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The university follows strict e-waste and data destruction policies. Do not throw electronics in the trash; schedule a "Surplus Pickup" via the IT portal to ensure secure data wiping and recycling.